Peter Nakhoul is dedicated to providing customers with high-quality carpet products and a convenient online shopping experience. Due to continued losses, the company has decided to clear out its inventory at a loss. Currently, all carpet products are being sold at discounted prices to clear out old stock. Below are some frequently asked questions from customers to help you quickly understand our products and services.
1. What products do you sell?
We primarily sell carpets in various styles and sizes, suitable for living rooms, bedrooms, dining rooms, offices, and other interior design needs.
2. Why are the prices so low?
Due to continued losses, the company has decided to clear out its inventory at a loss. Currently, all items are being sold at discounted prices to expedite inventory clearance. Therefore, some items may be priced below the market average.
3. Do you support shipping outside the US?
Currently, we only support shipping within the US. International shipping is not available.
4. How long does it take to process an order?
All orders will be processed on the same day they are placed and shipped as soon as possible.
5. How long does delivery take?
Standard delivery time is typically 2 business days.
6. How can I check my order status?
After your order is shipped, you will receive a confirmation email containing tracking information. You can check the delivery progress using the tracking number.
7. Can I cancel my order?
If your order has not yet shipped, you can contact us to cancel it.
If your order has already been shipped, you will need to apply for a return according to our return policy.
8. What is the return period?
Customers can apply for a return within 30 days of receiving the goods.
Returned items must meet the relevant conditions stipulated in our return policy.
9. How long does it take for a refund to arrive?
After approval, the refund will usually be returned to the original payment account within 3 business days.
10. What should I do if I receive damaged goods?
If you receive damaged, defective, or incorrect goods, please contact us as soon as possible and provide your order information and photos of the goods. We will assist you in handling the relevant issues.
11. Will the product color be exactly the same as the picture?
We strive to display product images accurately, but due to differences in monitor settings, shooting light, and production batches, the actual product color may slightly differ from the picture.
12. Do I need to register an account to place an order?
This depends on the website’s checkout process. In some cases, guest checkout is supported, and you can complete your purchase without registering an account.
13. How do you protect customer information?
We value customer privacy and take reasonable technical and administrative measures to protect personal information security. For details, please refer to our Privacy Policy on the website.
14. What if I have any further questions?
If you cannot find the answer you need on this page, please feel free to contact our customer service team.
Contact Us
Company Name: Peter Nakhoul
Address: 34 Lee Ann Court, Enola, PA 17025
Phone: 717-462-9759
Email: peter.nakhoul@terracottamuse.shop
Thank you for choosing Peter Nakhoul. We will continue to provide you with high-quality carpet products and professional customer service.