Peter Nakhoul is committed to providing customers with high-quality carpet products and a satisfactory shopping experience. Due to continuous losses, the company has decided to clear out its inventory at a loss. All items are currently being sold at discounted prices to clear out stock. To protect consumer rights, we have established the following refund and return policy. Please read it carefully before purchasing.
I. Return Period
Customers may apply for a return within 30 days of receiving the goods.
Return applications after 30 days will not be accepted unless otherwise stipulated by applicable law.
II. Return Conditions
To qualify for a return, the goods must meet the following conditions:
The goods are in unused condition;
The goods maintain their original appearance and function;
The goods are free from obvious stains, damage, or human-caused damage;
The original packaging and related accessories are retained;
Valid order information or proof of purchase is provided.
The following situations may not qualify for a return:
Damage caused by customer negligence;
Goods that have been visibly used, washed, or altered;
Goods that have exceeded the return period;
Special goods that are not eligible for return under the law.
III. Return Application Process
When applying for a return, please contact our customer service team and provide:
Order number;
Purchaser’s name;
Contact information;
Reason for return;
Product photos (if related to quality issues).
After approval, we will provide further return guidance.
Unauthorized returns may not be eligible for a refund.
IV. Refund Instructions
After receiving and inspecting the returned product, we will notify you of the refund review result via email.
If the refund application is approved:
The refund will be returned to the original payment account within 3 business days;
The refund amount is usually the actual amount paid for the product.
If the refund application is not approved, we will explain the specific reasons.
V. Shipping Costs
For returns due to product quality issues or incorrect shipment:
After verification, the relevant return shipping costs may be borne by the merchant.
For returns due to personal reasons:
Including but not limited to:
Dislike;
Incorrect purchase;
Incorrect size selection;
Change of purchase decision;
The relevant return shipping costs are borne by the customer.
Shipping costs for the original order are generally non-refundable.
VI. Damaged or Incorrect Goods
Please check the packaging and condition of the goods promptly upon receipt.
If you find the following issues:
Damaged goods;
Obvious quality problems with the goods;
Received incorrect goods;
Please contact us as soon as possible and provide relevant photos and order information. We will assist in resolving the issue.
VII. Order Cancellation
If your order has not yet been shipped, you can contact customer service to request cancellation.
Orders will be processed according to the normal return process after shipment.
VIII. Clearance Items
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Some items may be clearance items, but except for items specifically marked “Final Sale” or items that are legally non-refundable, items meeting the conditions of this policy can still be returned and refunded within the specified period.
IX. Contact Us
If you have any questions regarding returns, refunds, or order issues, please contact us:
Company Name: Peter Nakhoul
Address: 34 Lee Ann Court, Enola, PA 17025
Phone: 717-462-9759
Email: peter.nakhoul@terracottamuse.shop
Thank you for choosing Peter Nakhoul. We value every customer’s shopping experience and will strive to provide you with efficient and professional after-sales service.